Support
We're a small team and we answer our own mail.
The fastest way to reach us is email. Please include your manager display name and the email on your account so we can find you quickly.
We aim to respond within 2–3 business days.
Common topics
Account & sign-in
Trouble logging in or with your email? Email support from the address on your account and we'll help you recover access.
Fights, leagues & rankings
Fights are simulated on our servers and produce a full blow-by-blow log. If a result looks wrong, send us the fighter name and the approximate date/time and we'll investigate using the fight log.
Teams & gyms
Questions about team membership, ranks, dues, or the team gym? Tell us your team name and what you're trying to do.
Purchases
In-app purchases are handled by the App Store or Google Play. For billing or refund issues, contact the relevant store; for anything that didn't unlock in-game, email us and we'll make it right.
Reporting content & safety
You can report messages and block other players directly in the app. For urgent safety concerns, email support@cloudbotgames.com with details and we'll act quickly.
Data & account deletion
To access, export, or delete your personal data, email privacy@cloudbotgames.com. See our Privacy Policy for details.
Legal
Review our Privacy Policy and Terms of Service.